Returns made
clear.

Return window3 days

Contact Fusion Energy within three calendar days after receiving an eligible standard product.

1. Scope

This Return and Refund Policy applies to eligible standard products purchased directly from Fusion Energy. Products purchased through a dealer, marketplace or other seller may also be subject to that seller’s process; customers should contact the original seller first.

2. Three-day return policy

A return request for an eligible standard product must be submitted within three calendar days of delivery or collection. A request made after this period will normally be handled under the applicable warranty terms rather than as a return.

3. Return eligibility

To be considered for return, the product must:

• Be a standard, non-customized product.
• Be unused, uninstalled and in substantially the same condition in which it was supplied.
• Include its original packaging, accessories, cables, manuals and supplied components.
• Have an intact serial number, warranty label, seal and identification marking.
• Be accompanied by the original invoice, receipt or acceptable proof of purchase.
• Be safely packed for transport in accordance with Fusion Energy instructions.

4. Customized products

5. Products that cannot be returned

• Products that have been installed, connected, charged, discharged or used.
• Products damaged after delivery through handling, installation, storage or transportation arranged by the customer.
• Products with missing parts, altered wiring, opened enclosures, broken seals or removed labels.
• Products affected by water, impact, fire, heat, short circuit, reverse polarity, incorrect charging or another external cause.
• Clearance, final-sale or specially sourced products where the final-sale condition was disclosed before purchase.

6. Damaged, incorrect or incomplete deliveries

Inspect the shipment promptly. If the delivered product is visibly damaged, materially different from the confirmed order or missing an item, notify Fusion Energy within three days and provide the order details, unpacking photographs or video, packaging photographs and a clear description of the issue. Do not install or use the product while the matter is being reviewed.

7. Return authorization and inspection

Do not send a product without written return authorization and return instructions. Acceptance of a return shipment does not itself approve a refund. Fusion Energy will inspect the product, packaging, serial number and accessories before deciding whether the return meets this policy.

8. Refunds

If a return is approved, the eligible refund will be issued using the original payment method where reasonably possible. Original delivery, installation, payment-processing and return-shipping charges are not refundable unless the return resulted from an incorrect or defective product supplied by Fusion Energy. Any lawful deductions for missing components or damage may be communicated before the refund is processed.

9. Shipping and lithium-battery safety

Lithium batteries require careful transport. Customers must follow the packaging, terminal-protection and carrier instructions provided by Fusion Energy. A customer should not ship a swollen, leaking, punctured, overheated or otherwise unsafe battery without first receiving safety instructions.

10. How to request a return

1. Contact Fusion Energy within the three-day period.
2. Provide your name, phone number, invoice or order number, product model and serial number.
3. Explain the reason and attach clear photographs or video.
4. Wait for written authorization and packing instructions.
5. Send or deliver the product to the location specified by Fusion Energy.

11. Applicable rights

This policy is intended to operate alongside applicable laws in Pakistan. Nothing in it excludes or limits a consumer right or remedy that cannot legally be excluded or limited.